November 19, 2003CPSC, SecureAlert Announce Recall of
Safety and Security Phones
product safety recall was conducted by the firm in cooperation with the CPSC.
Consumers should stop using the product immediately unless otherwise
Name of Product: GPS2000 MobilePAL+GPS Safety and Security Phones
Distributor: SecureAlert Inc., of Salt Lake City, Utah
Hazard: Using the test button can result in the battery being drained
without the user's knowledge. Without battery power, the phone is unable to
call for assistance in an emergency.
Incidents/Injuries: SecureAlert has received 10 reports of batteries being
exhausted as a result of this problem. No injuries have been reported.
Description: This recall involves GPS2000 MobilePAL+GPS units with serial
numbers between 08810948 and 08813447, which can be found on a label in the
battery compartment. They are white phones with a red "call" button and a
gray "test" button that notifies an emergency call center and can track
callers using the Global Positioning System (GPS). "MobilePal+GPS" is
written on the front of the phones.
Sold At: SecureAlert and private security dealers nationwide from May 2003
through July 2003.
Manufactured In: Japan.
Remedy: Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4
p.m. Monday through Friday (MT) to arrange a free replacement. SecureAlert
is directly contacting owners of these products. Until the replacement phone
is received, consumers should refrain from using the test button on their