September 25, 2003CPSC, Sony Electronics Inc. Announce
Recall of Certain VAIO Notebook Computers
The U.S. Consumer
Product Safety Commission announces the following recall in voluntary
cooperation with the firm below. Consumers should stop using recalled
products immediately unless otherwise instructed.
Name of product: Sony VAIO notebook computers
Units: About 5,600
Manufacturer: Sony Corp., of Tokyo, Japan
Hazard: Users could receive a mild electric shock when the recalled
computers are connected to a phone line and the phone rings.
Incidents/Injuries: None reported.
Description: Only Sony VAIO notebook computers with model numbers PCG-FRV25
or PCG-FRV27 sold from June through July 2003 are part of the recall. These
computers will have slow modem speeds, generally below 24K while using the
notebook's AC adapter. Consumers unsure of their modem speed can check it at
the Sony PC support Web site: www.sony.com/pcsupport. Sony previously
announced this recall on July 10, 2003.
Sold at: Electronic and computer stores nationwide from June 2003 through
July 2003 for about $1,500.
Manufactured in: China.
Remedy: Consumers with VAIO notebooks included in the recall should
disconnect their modem from the phone line immediately, and contact Sony to
arrange for a free repair. Sony also will extend the current limited
warranty for repaired products to 2 years from date of original purchase.
Consumer Contact: Call Sony at (800) 880-9743 anytime or visit their Web
site at www.sony.com/pcsupport.
Media Contact: Valerie Motis at (858) 942-8016 or at email@example.com.