Safety Alerts Saves Lives
Safety Alerts  
Home Privacy About Us Contact Us Change Preferences

August 8, 2002

Motorola Has Recalled Digital Cable Set-Top Boxes

Horsham, PA  (SafetyAlerts) - Motorola Inc. Broadband Communications Sector has recalled about 1 million DCT2000 digital cable set-top boxes installed earlier this year. Pins in the rear of the box that connect to the power cord could break, which could pose an electric shock hazard to consumers.

CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.

As previously announced, Motorola filed a preliminary report with CPSC about the DCT2000 set-top boxes in June 2002. Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services from March 2002 through June 2002.

These digital cable set-top boxes are black, about 17-inches wide and 2.5-inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.

Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall that needs to be replaced. For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their web site at

Selected Recent Recalls

Health Professional:

Did you know?
During 2000 there were over
1050 products recalled in the United
States for safety reasons!

How many did you hear about?

Sign-up for SafetyAlerts by Email -
The free internet newsletter that could
some day literally save your life - or
the life of someone you know.



The information contained herein has been obtained from sources that the Company believes to be reliable, however, the Company has not independently verified or confirmed the information and the recipient acknowledges that no representations or warranties are being made in connection with the use of the information.