August 8, 2002Motorola Has Recalled Digital Cable
- Motorola Inc. Broadband Communications Sector has recalled
about 1 million DCT2000 digital cable set-top boxes installed earlier this
year. Pins in the rear of the box that connect to the power cord could
break, which could pose an electric shock hazard to consumers.
CPSC and Motorola have not received any reports of these set-top boxes
causing shock or injury.
As previously announced, Motorola filed a preliminary report with CPSC about
the DCT2000 set-top boxes in June 2002. Digital cable operators distributed
these set-top boxes nationwide in conjunction with digital cable services
from March 2002 through June 2002.
These digital cable set-top boxes are black, about 17-inches wide and
2.5-inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are
written on the front of the units. The model number, "DCT2000" is written on
the cover of the user guide that came with the box. Motorola's DCT2000
set-top box provides cable subscribers access to various digital, audio, and
interactive TV services, including expanded channel counts; digital-quality
video and audio; interactive program guides for viewing convenience and
control; parental control; and virtual channels for community and local
Consumers with these DCT2000 digital cable set-top boxes can continue to use
them as normal, but they should not remove the power cord from the rear of
the set-top box. If it is necessary to unplug the boxes, power cords should
always be unplugged from the wall outlet or other energy source. Motorola
estimates about 30,000 of these set-top boxes have power cord pins that
could break. Cable operators are contacting their customers to determine if
they have a set-top box included in the recall that needs to be replaced.
For more information, contact your local cable provider or Motorola at (866)
281-1588 anytime, or visit their web site at www.motorola.com/broadband.