April 4, 2002Crystal Mountain Water Cooler Has
Recalled Water Coolers
- Crystal Mountain Water Cooler Corp. has recalled
about 12,000 hot &
cold water coolers. Approximately eighty percent of the water dispensers
were sold in the United States. The hot & cold water dispenser's heater band
can short circuit, posing a fire hazard to consumers.
Crystal Mountain Water Cooler Corp. has received about 20 reports of the
water cooler's insulation smoking, or igniting the unit. Damages ranged from
minor smoke and fire damage up to $200,000 in property damage.
The Hot & Cold Water Dispenser is an upright water dispenser, with two
faucets. One faucet has a red lever and one faucet has a blue lever. The
unit stands at 35 5/8 inches-high (98.1 cm2), weighs 36.43 pounds (16.56 kgs)
and has a base area of 120.5 square inches (777.41 cm2). To determine if the
water dispenser is subject to this recall, the serial number plate is
located on the back at the top of the water dispenser. Only water coolers
with serial numbers between 1199125 and 1100175 are included in the recall.
The third and fourth digits of the serial number represent the year of
Crystal Mountain and its distributors sold these water coolers in the U.S.
and Canada from May 1999 through July 2000 for about $300.
Consumers should turn off the hot tank power switch or simply unplug the
units and contact Crystal Mountain at (866) 678-4886 anytime to receive
repair information. Consumers should have the serial number of their water
cooler available at the time of the call.
Crystal Mountain issued registered letters to its entire customer base. This
release is being issued in an attempt to reach those consumers who did not
respond to the direct mailing.