March 6, 2002
Hewlett-Packard and Longwell Electronics Have Recalled Power Cords
- Longwell Electronics and the Hewlett-Packard Company
have recalled about
2.5 million power cords shipped with printers made by Hewlett-Packard
Company. The gray-colored cords were shipped with some of the following
Hewlett Packard printers in the U.S. and Canada since April 2001. HP DeskJet
800 series and 900 series, HP PhotoSmart 1000 series, 1100 series, 1200
series and 1300 series. The power cord to the printer may crack, exposing
live electrical contacts and presenting a hazard for electric shock or
The recall is isolated to Longwell "LS-7C" power cords with U.S.-style
plugs. HP will replace any affected Longwell cord with a new cord. Customers
who determine that their printer has a Longwell cord should return it to HP
for a replacement.
During routine returns to HP's repair center, HP's engineers
discovered this potential defect. The company has not received any
complaints from customers that have experienced this issue.
HP will ship the replacement cord free of charge.
HP will ship the replacement cord using 1st class USPS delivery, which
should only take 3 to 4 business days at most.
The CPSC asks that you do not continue to use the Longwell power cord. Leave
the Longwell cord disconnected from the AC wall outlet and return it in the
prepaid mailer that is sent along with the replacement power cord.
This problem does not affect the performance or warranty of the printer. The
power cord issue does not relate to printer performance or printer quality.
Once HP ships you the replacement power cord, the kit will contain a prepaid
return shipping label.
This defect if manifest would only present a risk of electrical shock.