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SafetyAlerts
March 6,  2002

Hewlett-Packard and Longwell Electronics Have Recalled Power Cords
 

(SafetyAlerts) - Longwell Electronics and the Hewlett-Packard Company have recalled about 2.5 million power cords shipped with printers made by Hewlett-Packard Company. The gray-colored cords were shipped with some of the following Hewlett Packard printers in the U.S. and Canada since April 2001. HP DeskJet 800 series and 900 series, HP PhotoSmart 1000 series, 1100 series, 1200 series and 1300 series. The power cord to the printer may crack, exposing live electrical contacts and presenting a hazard for electric shock or electrocution.

The recall is isolated to Longwell "LS-7C" power cords with U.S.-style plugs. HP will replace any affected Longwell cord with a new cord. Customers who determine that their printer has a Longwell cord should return it to HP for a replacement.


During routine returns to HP's repair center, HP's  engineers discovered this potential defect. The company has not received any complaints from customers that have experienced this issue.


HP will ship the replacement cord free of charge.


HP will ship the replacement cord using 1st class USPS delivery, which should only take 3 to 4 business days at most.

The CPSC asks that you do not continue to use the Longwell power cord. Leave the Longwell cord disconnected from the AC wall outlet and return it in the prepaid mailer that is sent along with the replacement power cord.


This problem does not affect the performance or warranty of the printer. The power cord issue does not relate to printer performance or printer quality.

Once HP ships you the replacement power cord, the kit will contain a prepaid return shipping label.

This defect if manifest would only present a risk of electrical shock.

Call: 1-877-917-4378

 
Selected Recent Recalls


Health Professional:

Did you know?
During 2000 there were over
1050 products recalled in the United
States for safety reasons!

How many did you hear about?

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The information contained herein has been obtained from sources that the Company believes to be reliable, however, the Company has not independently verified or confirmed the information and the recipient acknowledges that no representations or warranties are being made in connection with the use of the information.