September 13, 2001
Andersen Corporation Recalls Window Latches
- Andersen Corporation is recalling, for in-home repair, tilt latches on about
400,000 windows. The latches on the lower sash of the window can
unexpectedly open, posing a potential injury hazard to consumers who can be
struck by the window or by shattered glass.
Andersen has received 11 reports of the latches unexpectedly opening. There
have been no reports of injuries.
This recall involves only the tilt latches on the lower sash of the Andersen
200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W"
logo etched into the lower right corner of the glass (A), has a latch on
both sides of the top of the lower sash (B), and has a product label on the
inside of the upper left corner of the window frame (C).
The majority of windows were installed by home builders in the construction
of new homes. Independent dealers and home centers nationwide also sold
these windows to contractors between May 2000 through August 2001.
Consumers should immediately ensure that the latches are in the closed
position. Consumers should call the Andersen WindowCare® Solution Center
toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or
8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home repair with an
Andersen service technician. Consumers also can log-on to the Andersen
website at www.andersenwindows.com. Parents should ensure that children do
not operate the window until the latches have been replaced.
This recall does not apply to Andersen® Builder's Select? or any other