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February 3, 2000

Xerox Corporation Recalls LJ4000 Replacement Toner Cartridge

Rochester, NY (SafetyAlerts) - Xerox Corporation today announced that it is voluntarily recalling its LJ4000 replacement toner cartridge, designed for use in Hewlett Packard’s 4000 and 4050 network monochrome laser printers.  A small percentage of these cartridges could have a defect that may cause toner leakage in the printer.  There is no safety issue for users.

Xerox has received six customer inquiries regarding this problem.

Exposure to extreme conditions during shipping may cause the toner to leak.  Xerox states that occurrence of cartridge leakage will be rare. Customers who have installed the cartridge should check inside the printer for leakage.

If toner is not visible, customers have a quality product and no further action is needed.

Xerox is issuing customers a refund on defective and unopened cartridges, as well as assuming related service charges.  The problem has been corrected and Xerox will begin shipping new cartridges with the updated configuration beginning the week of February 7.

Only the Xerox LJ4000 replacement cartridge is affected by this problem.  No other Xerox cartridges are defected.

The Xerox LJ4000 replacement cartridge is sold in the U.S. at Office Max, Staples, and Office Depot, as well as through contract stationers and major wholesalers/distributors.

For more information on the recall, or to order a replacement cartridge for defective or unopened recalled cartridges, consumers should contact 800-TEAM-XRX (800-832-6979) or visit

Selected Recent Recalls

Health Professional:

Did you know?
During 2000 there were over
1050 products recalled in the United
States for safety reasons!

How many did you hear about?

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