February 3, 2000Xerox Corporation Recalls LJ4000
Replacement Toner Cartridge
Rochester, NY (SafetyAlerts) - Xerox Corporation today
announced that it is voluntarily recalling its LJ4000 replacement toner cartridge,
designed for use in Hewlett Packards 4000 and 4050 network monochrome laser
printers. A small percentage of these cartridges could have a defect that may cause
toner leakage in the printer. There is no safety issue for users.
Xerox has received six customer inquiries
regarding this problem.
Exposure to extreme conditions during shipping may
cause the toner to leak. Xerox states that occurrence of cartridge leakage will be
rare. Customers who have installed the cartridge should check inside the printer for
If toner is not visible, customers have a quality
product and no further action is needed.
Xerox is issuing customers a refund on defective
and unopened cartridges, as well as assuming related service charges. The problem
has been corrected and Xerox will begin shipping new cartridges with the updated
configuration beginning the week of February 7.
Only the Xerox LJ4000 replacement cartridge is
affected by this problem. No other Xerox cartridges are defected.
The Xerox LJ4000 replacement cartridge is sold in
the U.S. at Office Max, Staples, and Office Depot, as well as through contract stationers
and major wholesalers/distributors.
For more information on the recall, or to order a
replacement cartridge for defective or unopened recalled cartridges, consumers should
contact 800-TEAM-XRX (800-832-6979) or visit www.xerox.com.
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