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February 29, 2000

Sony Recalls Two Infolithium Battery Pack Models

Park Ridge, NJ (SafetyAlerts) - Sony Electronics Inc. today announced a replacement program and product recall for a number of Sony InfoLithium® battery packs distributed in the U. S. and around the world. The battery packs included in the recall have the model numbers NP-F750 and NP-F550.

According to Sony's press release three of these battery packs either overheated and/or smoked while being recharged. The defect resulted from a malfunctioning welding machine that caused a crack in the seal cap on the battery cells within the enclosed battery pack. An estimated 160,000 battery packs manufactured during this time have been distributed to U.S. customers nationwide.

Sony discovered two battery packs affected in this manner in Japan and one in Germany after responding to customer concerns. There have been no reports of personal injuries, nor have any battery packs been found in the U.S. with this problem.

Although there have been no injuries reported due to this manufacturing defect, contact with the overheated or smoking area of affected battery packs may cause finger burns and should be avoided. Since overheating only occurs when batteries are being recharged, the charger should be unplugged if overheating or smoking is detected. The unit itself should be left untouched until it cools down.

Sony InfoLithium battery packs are sold in the U.S. primarily as accessories for use in various Sony Handycam® camcorders, Digital Mavica® and professional still cameras, GlasstronTM audio/video eyewear, portable DVD players, still image printers, Video Walkman® personal video players, Video Light® camcorder accessories, and MD Discam® camcorders. As accessory products, the NP-F550 InfoLithium battery packs sell for about $60 and the NP-F750 battery packs sell for about $100.

The battery pack models have also been sold in lesser quantities as part of packages combined with Sony’s UPX-2000 video printer, the UPX-2000 printer accessory kit, the DSC-D700 Cyber-shot Pro digital still camera, and the ACC-KITF550 camcorder accessory kit.

Consumers who purchased either the NP-F750 or the NP-F550 models of InfoLithium battery packs since March 1999 are urged to call a special 24-hour a day, seven-day a week toll-free number 1-800-710-9026, or visit a dedicated web site that Sony Electronics has established for customers in the U.S. at Callers and web site visitors will be assisted in determining whether or not their battery packs should be returned and how to obtain free replacements.

Model numbers appear in white on the back of the black battery packs. However, other information is more difficult to obtain without telephone assistance or visiting the web site. Replacement battery packs will be expedited through UPS Next Day Air and U.S. Express Mail delivery at Sony’s expense.

Notice of this product warning was sent via email to SafeMail subscribers February 29, 2000.

Selected Recent Recalls

Health Professional:

Did you know?
During 2000 there were over
1050 products recalled in the United
States for safety reasons!

How many did you hear about?

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