September 29, 1999
Western Digital Announces Limited Recall of Certain
Caviar Model Hard Drives
IRVINE, CA. Western Digital Corporation
(NYSE:WDC) has advised OEM customers, resellers and retailers that some units of a new
series of desktop hard disk drives may contain a faulty chip. Western Digital is moving
immediately to identify and recall the affected hard drives in this series. The Company
said it has received no customer indications of problems with the hard drives, and that it
was taking this action as a preventive measure.
The affected units are in Western Digitals
WD Caviar 6.8GB per platter desktop hard drive series, with capacities ranging from 6.4 to
20.5 GB. None of the Companys other WD Caviar drives, nor its WD Expert, WD
Enterprise, and WD Performer hard drives, are affected. Todays announcement also is
unrelated to component availability problems cited in the companys September 21
announcement of earnings expectations for the current fiscal quarter.
A reliability issue with the 6.8 per platter
desktop series was confirmed over the weekend during WDs long-term, predictive
testing of the drives. According to co-chief operating officer Matt Massengill, a chip
supplied to Western Digital from a suppliers fabrication site could cause the hard
drives to fail to power-up after six to 12 months of full-time use.
Matt Massengill said, "Proper operation of
these drives will continue well beyond the time required to provide for the orderly
exchange of units containing possible faulty chips. For the limited number of these drives
in PC systems, there should be no loss of data for customers who follow the rapid-response
mechanisms we have put in place. Western Digital is taking a conservative course by
recalling the affected lot of this product, in line with our reputation for customer
service and our brands promise to protect users data. We will be able to
identify every drive that could be affected, by utilizing the Companys
recently-installed, state-of-the-art Quality Information System."
Massengill said Western Digitals
replacement of the chips in the drives will be relatively simple, as the rework involves
only the circuit card assembly. The sealed head disk assembly is not affected.
The chips shipped to Western Digital affected WD
Caviar 6.8 GB per platter desktop hard drives the company manufactured between August 27,
1999 and September 24, 1999, which totaled approximately 1 million units. The Company is
recalling the approximately 400,000 units from that lot which have been sold.
Any end users who believe they may have received
a WD Caviar 6.8 GB per platter hard drive are advised to visit the Western Digital web
site at www.westerndigital.com. This web site
contains a software utility that can be downloaded to identify any affected products
quickly and accurately. If an end user has a product that is at risk, an advance
replacement will be delivered along with software to transfer all data to it. Users also
may obtain support by telephone from Western Digitals technical support staff at
1-800-357-1374, or in Europe at 31 20 446-7651.
Western Digital Corporation is a leading
manufacturer of hard drives used for information storage in desktop computers, servers,
workstations and home entertainment electronic products. Through its Connex subsidiary,
the company serves users of network-attached storage systems and enterprise-wide storage
area networks. Western Digital was founded in 1970 and has long been noted for its storage
and end-market systems-level design knowledge. The companys products are marketed to
leading systems manufacturers and selected resellers under the Western Digital brand name.
Its home page can be found at http://www.westerndigital.com.
This release contains forward-looking
statements, including statements relating to details of the component problem discussed in
the release and its effect on the drives, the expected length of operation of the affected
drives, identification of the affected drives, and the replacement procedures for the
drives. The forward looking statements are based on current management expectations, and
actual results may differ materially as a result of several factors, including: the
results of ongoing reliability testing, final results of the identification of units
affected, the final return procedures. and other factors discussed in our recent SEC
filings. We undertake no obligation to update forward-looking statements to reflect events
or circumstances occurring after the date of such statements.
Top of Page
(To return - Click Back On Your Browser)