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January 29, 2001

BBB Issues Scam Alert: Consumer Complaints Totaling More than $76,000 are Unanswered by Minnesota Based Web Hosting Company

Alexandria, MN (SafetyAlerts) - The Better Business Bureau of Minnesota and North Dakota (BBB) have issued an international alert to caution consumers about, an Internet company based in Alexandria, MN. Since May 2000, the BBB has received complaints from customers amounting to more than $76,000.00. is a company which claims to offer discount Web hosting services. now has an unsatisfactory record with the BBB due to patterns of:

1. Not responding to customer complaints brought to its attention by the Bureau. The BBB has on file 32 consumer complaints to which the company has refused to respond.

2. Failure to eliminate the basic cause of customer complaints. The company has not taken any measures to address the problems that are causing its customers to be dissatisfied, including its confusing policy regarding a 30-day money back guarantee.

3. Complaints alleging misrepresentation in advertising. The company refuses to comply with BBB standards of honest and ethical advertising, and consumers continue to be misled.

"This is an instance of e-commerce gone awry. is a company that is unwilling to respond to its customer complaints received by the BBB, and unwilling to fix its problems," said Jay Pfaender, BBB President. "Unfortunately, this company seems to have no plans to improve its business practices anytime soon. We continue to regularly receive complaints from consumers across the U.S. and throughout the world about"

The BBB has received complaints about from the following states in the U.S.: Massachusetts, New Jersey, Arkansas, California, Idaho, Wisconsin, Illinois, Nebraska, Florida, Ohio, Michigan, and Oklahoma. The BBB has also gotten complaints about from consumers in the following countries: Austria, Turkey, Scotland, Bulgaria, New Zealand, Jordan, and the U.K.

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Health Professional:

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During 2000 there were over
1050 products recalled in the United
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