March 11, 1998
Release # 98-078
(301) 504-0580 Ext. 1188
JB Research: Dorothy J. Lorentz
(562) 790-2400 Ext. 222
CPSC, JB Research Inc. Announce Recall of Back
WASHINGTON, D.C. - In cooperation with the
U.S. Consumer Product Safety Commission (CPSC), JB Research Inc., of Bellflower, Calif.,
is voluntarily recalling about 15,000 back massagers sold under the Relaxor , Deep KneadTM
Shiatsu brand name. The motor for the massager's Deep KneadTM mechanism can jam and
overheat. This will cause scorching to the foam and fabric on back of the unit, presenting
a potential fire hazard to consumers.
JB Research Inc. has received 46 reports of units overheating. No fires or injuries have
To determine if a Relaxor , Deep KneadTM Shiatsu back massager is involved in this recall,
check the control wand of the massager. Only massagers that have the words "Deep
Knead" on the front of the control wand and the controller model number JDK46H and
serial numbers from 000001 to 020000 on the back of the control wand are included in this
These massagers come in 2 sizes, a "seat topper" (measuring 46 inches long by 20
inches wide) and a "seat lounger" (measuring 69 1/4 inches long and 20 1/8
inches wide). The massagers are covered in solid black or gray tweed fabric. The word
"Relaxor" is imprinted on the front of the unit and elastic straps on the back
of the unit attach the massager to a chair. The massager comes with an AC plug-in/auto
adapter and the control wand.
Specialty stores nationwide, including The Sharper Image, Brookstone and Nordic Track,
sold the massagers from October 1997 through December 1997 for about $200 to $260.
Consumers should stop using the recalled massagers immediately and call JB Research Inc.
at (800) 771-5792 anytime. JB Research will provide instructions for the return of the
massagers and will send consumers a free replacement unit.
No other models of Relaxor massagers are involved in this recall.
The U.S. Consumer Product
Safety Commission protects the public from the unreasonable risk of injury or death from
15,000 types of consumer products under the agency's jurisdiction. To report a dangerous
product or a product-related injury and for information on CPSC's fax-on-demand service,
call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270. To order
a press release through fax-on-demand, call (301) 504-0051 from the handset of your fax
machine and enter the release number. Consumers can report product hazards to email@example.com.