January 6, 1997
Release # 97-055
(301) 504-0580 Ext. 1193
Mattel: Lisa McKendall
Mattel and the U.S. Consumer Product
Safety Commission Announce Voluntary Refund Program for Cabbage Patch Kids® Snacktime
WASHINGTON, D.C. -- In response to concerns
related to its Cabbage Patch Kids® Snacktime Kids dolls, Mattel, Inc., with the
cooperation of the U.S. Consumer Product Safety Commission (CPSC), voluntarily announced
today a refund program for all dolls purchased since the toy's introduction in the fall of
1996. Mattel will offer consumers a full cash refund of $40. At the same time, the company
announced a withdrawal of the product from all retail shelves across the U.S., and will
discontinue the distribution of the Snacktime Kids dolls.
Mattel is taking this action following reports of people getting their hair and fingers
caught in the mouths of the dolls. Neither Mattel's nor CPSC's testing of the product has
identified a serious safety hazard associated with the dolls.
"Nonetheless, we remain deeply concerned with the satisfaction of all our consumers
and in maintaining their long-standing confidence in the safety and value of our
toys," said Jill E. Barad, Mattel's chief executive officer. "Our job is to
bring joy to children's lives. If any of our products are causing concerns, we are
committed to responding in a responsible manner."
"We recognize that these incidents can be upsetting to children and adults, and we
are pleased with the actions being taken by Mattel," said CPSC Chairman Ann Brown.
According to Mattel, since the birth of Cabbage Patch Kids in 1983, more than 80 million
dolls have been "adopted" by children throughout the world, and their unique
individual features and representation of all races and ethnicities has established the
dolls as one of the most beloved toys in history.
To date, approximately 500,000 Cabbage Patch Kids Snacktime Kids dolls have been sold to
"This voluntary program serves as a reconfirmation of our commitment to the children
who enjoy Cabbage Patch Kids and all the people who, for more than 50 years, have helped
make our many toys the most popular in the world," said Barad.
To receive a $40 refund, which includes estimated shipping and handling costs, the dolls
must be returned to the Mattel Distribution Center at 14310 Ramona Ave., Chino, Calif.,
91710. Returns should include a note clearly indicating the consumer's name and return
address. For more information, consumers can call Mattel at 1-800-335-1700, Mondays
through Fridays from 8 a.m. to 5 p.m. PST.
The U.S. Consumer Product
Safety Commission protects the public from the unreasonable risk of injury or death from
15,000 types of consumer products under the agency's jurisdiction. To report a dangerous
product or a product-related injury and for information on CPSC's fax-on-demand service,
call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270. To order
a press release through fax-on-demand, call (301) 504-0051 from the handset of your fax
machine and enter the release number. Consumers can report product hazards to firstname.lastname@example.org.