June 7, 1996
Release # 96-143
|CPSC: Kate Premo
(301) 504-0580 Ext. 1187
CPSC and Visioneer, Inc. Announce Software and
Hardware Correction Program for Computer Scanners
WASHINGTON, D.C.-In cooperation with the U.S.
Consumer Product Safety Commission (CPSC), Visioneer, Inc. is announcing a voluntary
correction program for approximately 150,000 computer scanners sold under the names
PaperPort Vx, Hewlett-Packard ScanJet 4s, and Compaq Scanner Keyboard. If the scanner's
power supply is momentarily decreased, the scanner's motor can lock and may overheat.
Visioneer, Hewlett-Packard and Compaq have received a total of 38 reports of motor lock-up
involving the scanners. CPSC and Visioneer have not received any reports of injuries from
customers experiencing an overheat condition.
Consumers use scanners to store documents in personal computers to be accessed on-screen.
Once the document is on-screen, it can be faxed, filed, edited, or e-mailed.
Visioneer's portable, beige plastic scanners measure approximately 3.75 inches high, 12
inches wide, and 2.50 inches deep. The Hewlett-Packard ScanJet 4s measures approximately 4
inches high, 12 inches wide and 2.5 inches deep. The Compaq Scanner Keyboard measures
approximately 2.29 inches high, 20.75 inches wide, and 8.89 inches deep. Consumers scan
materials such as pictures or charts by feeding the material into a slot on the front of
the scanner. The scanned image appears on the computer screen as the material is fed
through the scanner. When the image has been completely scanned, the material exits out of
the top of the scanner.
The scanners were sold nationwide between September 1995 and May 1996 mainly through
catalogs, mail order and third party distributors such as computer superstores and
computer retailers for suggested retail prices ranging from $299 to $349. Scanners
manufactured after March 15, 1996 are not affected by the error condition.
Consumers can download a software solution from Visioneer's Worldwide Web site that will
significantly reduce the chance of lock-up. Consumers can also obtain and install a free
retrofit kit from Visioneer, Hewlett-Packard or Compaq which includes a new circuit to
prevent motor lock-up.
Consumers can call Visioneer at (800) 834-3460 to order the free retrofit kit or contact
Visioneer through their Web site at http://www.visioneer.com. to obtain the downloadable
software. Consumers can also call Hewlett-Packard at (800) 367-7255 or fax to (510)
275-1190 to order free retrofit kits. Consumers can also call Compaq at (800) 652-6672 to
order free retrofit kits. Visioneer voluntarily reported the lock-up problem to the CPSC.
The U.S. Consumer Product Safety Commission protects the public from the
unreasonable risk of injury or death from 15,000 types of consumer products under the
agency's jurisdiction. To report a dangerous product or a product-related injury and for
information on CPSC's fax-on-demand service, call CPSC's hotline at (800) 638-2772 or
CPSC's teletypewriter at (800) 638-8270. To order a press release through fax-on-demand,
call (301) 504-0051 from the handset of your fax machine and enter the release number.
Consumers can report product hazards to email@example.com.