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February 2, 1995

Release # 95-074
CPSC: Rick Frost
(301) 504-0580, Ext. 1166

Hewlett-Packard and CPSC Announce Recall of 10,000 Officejet Printer/Fax/Copiers

WASHINGTON, D.C. - Hewlett-Packard Company of Palo Alto, CA in cooperation with the U.S. Consumer Product Safety Commission (CPSC)is voluntarily recalling 10,000 HP Officejet combination printer/fax/copiers. The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.

The recalled Officejet model C2890A was sold in the U.S. and Canada. Only Officejet fax/printers having 10-digit serial numbers (located on the rear label above the power cord) beginning with the following digits will be recalled:

US4B1 through US4B9
US4C1 through US4C9
US4BA through US4BU
US4CA through US4CK

Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800)233-8999 between 6 A.M. and 6 P.M. PST Monday through Friday. A replacement unit will be provided without charge the next business day. To expedite the exchange, customers should have their serial numbers ready.

HP discovered this problem during routine internal quality testing. HP has received no reports of problems, complaints, or incidents. HP is implementing this program as part of its commitment to customer safety and product quality.

Media inquiries may directed to Pat Kinley, Public Relations, Hewlett-Packard Company at (619) 592-8068.

The U.S. Consumer Product Safety Commission protects the public from the unreasonable risk of injury or death from 15,000 types of consumer products under the agency's jurisdiction. To report a dangerous product or a product-related injury and for information on CPSC's fax-on-demand service, call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270. To order a press release through fax-on-demand, call (301) 504-0051 from the handset of your fax machine and enter the release number. Consumers can obtain this release and recall information or report product hazards to